We build small, focused software for public safety dispatch: Gold Line Atlas, one map for every layer a dispatcher watches, and Gold Line Relay, a CAD that runs in a browser. Both are in development, built alongside working centers by someone who still takes calls.
Both products are in development. Atlas is in daily use at one agency.
One map for everything a dispatcher watches.
Dispatchers keep a map open and a dozen other tabs behind it: the county GIS viewer, the utility's outage map, transit, radar, fire. Atlas puts those layers on one OpenStreetMap base so the picture is in one place. Each deployment is configured for a single agency's region and the layers that matter there.
A CAD that runs in a browser.
Relay is a computer-aided dispatch system that runs in a browser, with nothing to install at the console. It is sized for small dispatch centers and for centers that need a backup CAD they can bring up anywhere. It has two interfaces built together.
Two interfaces, one system, built together.
Everything is designed around a busy shift: readable at a glance, usable with one hand on the radio, nothing important buried in a menu.
Small tools that do one job well, instead of a suite you license whole and use a tenth of. No modules you did not ask for.
The person writing this software answers 911 calls. The problems it solves are the ones that came up on shift. Read more.
I'm Carsen Funkhouser, a working 911 dispatcher in Washington State. Gold Line Apps is what I build between shifts.
The tools exist because of the gaps on the floor. A map that needs ten other tabs open behind it to be useful. A CAD that costs more than a small center's whole budget, or that goes down with nothing to fall back on. I kept wishing for something smaller and more honest, so I started building it.
The name comes from the Thin Gold Line, the dispatcher's symbol: the line between the caller and the responder. It is a reminder of who the software is for.
I build one product at a time, with the people who will use it, and I don't call anything finished until a working center says it is.
We don't claim compliance certifications or uptime guarantees. Ask what the current state is and we'll tell you.
Tell us who you are and what you're interested in. No mailing-list blasts. We'll write when there is something to show.
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